DraftKings receives a penalty fee from the NJ Division of Gaming Enforcement (DGE) for self-exclusion errors.
Sports betting was fined to pay a $ 10,000 Civil penalty for sending “advertising mailings” to 11 Even excluded people, the DGE announced on Wednesday.
This specifically violates New Jersey sports betting regulations NJAC 13: 69G-2.4 (b) 1.
The order has been dated March 18although only released this week.
What did DraftKings say?
DraftKings has confirmed the error in a statement.
The operator’s SVP for regulatory operations Tim Dent said:
“Nothing is more important than a safe experience for our customers. We continue to strive to take an industry leading approach to customer protection. “
Previous issues in NJ Sports Betting
This isn’t the first time DraftKings has suffered a self-exclusion error in NJ sports betting. In 2019 the DGE DraftKings issued a $ 2,000 Civil penalty for sending promotional emails and direct marketing to self-excluded customers.
That same year, DraftKings paid another one $ 5,000 fine. On this occasion, 54 Customers who requested a cooling off period could place bets. DraftKings said a software bug accidentally set the cooling off period to zero days.
More recently, the company paid a fine of $ 5,000 Iowa for a similar problem as well as a $ 3,000 End in Indiana.
Self-exclusion Snafus elsewhere
Inadvertently marketing to self-excluded customers is an occasional mistake in online gambling. It has warranted a much higher fine in other regulated jurisdictions around the world, especially for repeat offenders
In 2018, for example, the British Gambling Commission Fine against an operator $ 900,000 to send e-mails to customers who have been excluded. The Commission also suspended licenses for companies that had not implemented a nationwide self-exclusion program.