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Recently, a new WhatsApp notification announced that terms and guidelines have changed. Users were given February 8th to accept such terms and conditions. Otherwise the WhatsApp service will be discontinued for these users.
The updated WhatsApp policy, owned by Facebook, says that your information may be shared with the corporate family to “facilitate, support and integrate their activities and improve our services”.
All information that WhatsApp automatically collects from you is passed on to Facebook. This includes your mobile phone number and basic information that you provide when you create a WhatsApp account.
Information that the user makes available to WhatsApp
Cell phone number, profile name, profile picture and information about “About”.
Messages are not saved in the ordinary course. Messages are saved in the device and not typically on the server. When the message is delivered, the message is deleted from the server (if it is not delivered, WhatsApp will store this message for 30 days). When media files are forwarded, the information about the media file is temporarily saved
The status that the user keeps in his profile is the information that the user makes available to WhatsApp.
Transactions and payment details
WhatsApp has introduced a payment function in India. When you use the WhatsApp Pay feature, the additional information, including the payment account and transaction information, is processed by the company.
This is the information needed to complete the transaction, e.g. B. Payment method, shipping details and transaction amount.
“If you use our payment services available in your country or region, our privacy practices are described in the applicable data protection regulations for payments.”
When a user contacts customer service for requirements or assistance, any information that the user provides during such a process is stored by WhatsApp (example: the user’s Gmail address).
Information that WhatsApp collects automatically
Usage and log information
It collects user information related to their activity in its services (such as service-related, diagnostic, and performance information).
This includes information about the user’s activity (including how the user uses the services, the settings for the user’s services, and how the user interacts with other users through the WhatsApp services (including how the user interacts with a company).
It also collects the time, frequency, and duration of user activities and interactions, log files, and diagnostic, crash, website, and performance logs and reports.
It contains information about when the user registered to use WhatsApp services.
It contains the functions that users use like WhatsApp messages, calls, status, groups (including group name, group picture, group description), payments or business functions. Profile photo, “About” information.
Information such as “user is online”, “last seen”, and the last update of “about” information is also collected.
Device and connection information
WhatsApp collects device and connection specific information when a user installs, accesses, or uses the WhatsApp services.
It contains information such as hardware model, operating system information, battery level, signal strength, app version, browser information, cellular network, connection information (including phone number, cellular operator or ISP), language and time zone, IP address, device operation information and identifiers (including identifiers that are only for Facebook Corporate products associated with the same device or account apply).
WhatsApp collects and uses accurate location information from the user’s device (with their permission). When the user does not allow the location sharing information. WhatsApp can still use the device’s IP addresses and phone number area code to estimate the user’s location.
The information it receives from third parties (Facebook is a third party service)
WhatsApp receives information about users from other users.
For example, when other users you know use our services, they may provide your phone number, name, and other information (such as information from their mobile address book) just as you do theirs. They can also send you messages, send messages to groups that you belong to, or call you. We require each of these users to have legitimate rights to collect, use, and disclose your information prior to providing any information to us.
Any user can report other users’ activities to WhatsApp. Even a third-party provider can report the interaction of a WhatsApp user to WhatsApp. When a report is generated, WhatsApp collects information about both the reporting user and the reported user.
In certain circumstances, a third party can provide information about WhatsApp users. For example, Appstore can provide WhatsApp reports to troubleshoot service issues.
How does WhatsApp use the information?
WhatsApp can use the information to customize its services or to connect such services to products of the Facebook company that the WhatsApp user could possibly use.
The information is also used to understand user behavior, research purpose, testing of new services, features, etc.
It uses the information for the purpose of marketing its services and, in particular, the services of Facebook.
WhatsApp clearly states that no third-party banner advertising is allowed.
Whatsapp shares user information including messages with specific people with whom it wants to communicate.
The user’s phone number, profile name and photo, information about information, last seen information, and message receipts are available to anyone who uses their services. However, the user can configure their service settings to manage certain information that is available to other users, including businesses. with whom the user communicates.